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Product Support Manager: Ponsse North America, Inc., Rhinelander, Wisconsin, seeks Product Support Manager who will oversee technical training, technical service, and related product support functions for Cut to Length ("CTL") forestry (mechanized wood harvesting) machines and accessories; manage business relationships with customers and major dealers as to training, service, and other technical product support functions; develop training programs and procedures in support of CTL forestry machines and accessories; supervise training and in some circumstances provide training; supervise troubleshooting and perform troubleshooting as necessary to achieve optimal, safe performance of CTL forestry machines; plan and direct product demonstrations and product presentations, including large events in forest; directly supervise training staff and technical service staff as to new or refurbished machinery; exercise indirect supervisory authority over additional technical service staff; control company resources (budget) for training, technical service, and other product support functions; act as a liaison to the Finnish parent company on technical product support and service issues, product development or product improvements, and related issues. May travel up to 30% of time, and of that travel time, up to 10% may be international travel (primarily to Finland and Canada); travel within the United States may be on short notice if necessary to address customer or dealer concerns regarding CTL products. Required: 96 months experience as a Trainer, Technical Service Specialist or Service Manager, Product Support Specialist or closely related position in the CTL segment of forestry industry; high school/GED. To Apply: Send resumes to Controller, Ponsse North America, 4400 International Lane, Rhinelander, WI 54501.
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